Privacy Policy

Introduction

At HiPrep, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online tutoring platform.

By using HiPrep, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and password
• Profile Information: Date of birth, gender, location, and profile pictures
• Student Information: Grade level, curriculum, learning preferences, and special needs (when applicable)
• Tutor Information: Educational qualifications, certifications, teaching experience, and subject expertise
• Payment Information: Billing address, payment method details (processed securely through our payment providers)

1.2 Automatically Collected Information

When you use HiPrep, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, session duration, and interaction patterns
• Session Data: Attendance records, session duration, and performance metrics

1.3 Content and Communications

• Messages and communications between users and tutors
• Uploaded documents, assignments, and educational materials
• Feedback, reviews, and ratings
• Support tickets and customer service interactions

2. Use of Information

We use your personal information for the following purposes:

2.1 Service Provision

• Creating and managing user accounts
• Matching students with appropriate tutors
• Facilitating online tutoring sessions
• Processing payments and managing subscriptions
• Providing customer support

2.2 Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Monitoring and ensuring platform security

2.3 Communication

• Sending service-related notifications and updates
• Responding to inquiries and support requests
• Providing educational content and resources
• Sending promotional materials (with your consent)

2.4 Legal and Safety

• Complying with legal obligations
• Protecting against fraud and abuse
• Enforcing our Terms of Service
• Ensuring child safety and protection

3. Data Sharing and Disclosure

3.1 With Tutors and Students

We share necessary information between tutors and students to facilitate tutoring sessions, including names, grade levels, and subject preferences.

3.2 With Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools
• Email and communication services

3.3 Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal processes, or to protect the rights, property, or safety of HiPrep, our users, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on HiPrep. These technologies help us:

• Remember your preferences and settings
• Authenticate your account
• Analyze site traffic and usage patterns
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active
• Transaction records are kept for accounting and legal purposes (typically 7 years)
• Session data is retained for educational tracking and quality assurance
• Deleted account data is anonymized or removed within 90 days

7. Children's Privacy and Parental Controls

HiPrep is designed to serve students of various ages. We take special care to protect the privacy of minors:

• Student accounts for minors must be created and managed by parents or guardians
• Parents have access to view and manage their children's information
• We do not knowingly collect personal information from children without parental consent
• Parents can request deletion of their children's data at any time

8. User Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

8.2 Correction

You can update or correct inaccurate information through your account settings.

8.3 Deletion

You can request deletion of your account and personal data, subject to legal retention requirements.

8.4 Opt-Out

You can opt-out of marketing communications while still receiving essential service notifications.

8.5 Object to Processing

You can object to certain types of data processing, such as for marketing purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. AI Services and Third-Party Tools

HiPrep may use artificial intelligence and third-party tools to enhance our services, such as:

• Matching algorithms to connect students with suitable tutors
• Performance analytics to track learning progress
• Content recommendations based on learning patterns

These tools process data in accordance with this Privacy Policy and our agreements with service providers.

11. Privacy Laws Compliance

We comply with applicable data protection laws, including:

• Nigeria Data Protection Regulation (NDPR)
• General Data Protection Regulation (GDPR) where applicable
• Children's Online Privacy Protection Act (COPPA) principles

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Sending an email notification to registered users
• Displaying a notice on our website

Your continued use of HiPrep after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within 30 days of receipt.